Billing, plan and support access
Find your task
Section titled “Find your task”| I need to… | Go to |
|---|---|
| Check my subscription or capacity | Billing and plan |
| Understand every plan and subscription control | Billing & Plan screen guide |
| Choose how support can help | Support permission |
| Approve or end a visit | Approve and review a visit |
| Understand every support-access control | Support access screen guide |
| Follow a support request from start to finish | Request support |
Billing and plan
Section titled “Billing and plan”Open Admin → Billing & Plan to see the organisation’s current subscription, included features and usage or capacity. The screen guide explains the plan cards, period toggle, checkout, trial, add-ons, cancellation and payment portal. A disabled feature may be a plan restriction rather than a role problem. Farm, animal and user limits can block new resources or invitations. Check the displayed limit and current usage before trying again. A checkout return may need a short refresh before the new entitlement appears.
Choose support permission
Section titled “Choose support permission”Open Admin → Support access. The organisation’s support choice is Allow support, Ask me first or Off. Under Allow support, a Viewing only choice can further restrict an enabled operational mode. Read the displayed terms and What support can do before saving. Choose Save permissions; wait for Support permissions saved. Unsaved selections do not change access. Saving a changed policy stops current support sessions. The screen guide explains all tabs and decisions.
Allow support permits the scope described on the card. Ask me first requires approval before a support visit. Off prevents support access to farm records. Sensitive corrections and registry work need the extra approval shown in a case; ordinary support permission does not grant unlimited editing. Support staff act under their own account, and their visits are recorded.
Approve and review a visit
Section titled “Approve and review a visit”An authorised Tenant Admin, farm Owner or Manager can open the farm’s Support access page to review requests, active visits and past work. Follow the request’s scope and duration before approving it. Use Stop editing to end an edit grant or End support to close the whole case and stop its visits. A support worker cannot approve their own access. If a request does not appear, verify the farm and organisation and ask the agent for the case reference. Do not send the agent your password.